Celcom XPAX Prepaid SIM card must be upgraded to get 3G

I decided to pop in to a Celcom centre to try to find out why my XPAX 24 could only get 2G/EDGE internet data. A quick check with my phone number and it showed up in their terminal that my SIM card was only meant to be used as 2G.

I found it odd that the Celcom shop was selling 2G XPAX prepaid card when everyone else, Maxis, DiGi, etc were selling 3G enabled prepaid SIM cards. It seems like Celcom stock is slower moving compared with the other telcos. In order to have 3G/HSPA+ internet data connection, I need to change and upgrade my SIM card to a 3G version. And the shop that sold it to me didn't even informed me about it! And when I called up Celcom support sometime back, they were just as befuddle and didn't understand what was my problem. Why is it Celcom support so poor? Anyway,...

Celcom Xpax Data Connection is so poor!

Is Axiata Celcom Xpax data connection so poor? My Maxis line has not been able to get good signal strength in my home, and was wondering whether Celcom could be any better. The only way to know is to get a prepaid line and give it a test. Who knows? I might just get lucky!

Celcom was a pioneer for mobile phone technology and I heard they have one of the best coverage. Before I switched to Maxis some 20 years ago, I was using Celcom analogue mobile system. Nope, not the Motorola "brick" phone thankfully! It was the Microtac or something named like this from Motorola. Then came Maxis with their GSM system, and my friend persuaded me to change to Maxis and I have been with Maxis ever since.

I have never considered any other mobile telephone operator until now when I could not get any decent mobile signal strength from Maxis after moving to a new house. I recalled the previous owner was using Celcom line so I thought perhaps that telco should be getting good signal.