HP OfficeJet warranty exchange problem

I was very pleased when my defective HP OfficeJet all in one printer fax scanner was given a one-to-one exchange. But my joy was shortlived after receiving the replacement unit. I don't know whether this was a slip up from the HP warranty service department. I don't know why they gave me a defective unit as replacement, in fact this unit was much worst off then my earlier OfficeJet.

Although my ealier unit could not get a dial tone,it could still print and scan. The replacement unit was a total wipeout. It kept giving me a paper jam message when i haven't even fed any paper. My guess the previous owner was a having a seroius paper jam defective unit. The HP service department didn't do a good job with the repair and they release the unit?

Very poor show on their part. Coz it left me with a poor impression about Hewlett-Packard. In their attempt to discourage people from submitting their defective HP units for warranty claim (they want to charge me $30 for checking a unit stillwithin warranty!) and made me call for phone support and yet they gave me a defective replacement! I was thinking how they could give customers brand new unit, but actually they are just giving reconditioned units which were defective and send it by the previous owner.

Sigh! No choice but to call them again to give me another replacement OfficeJet for the defective replacement OfficeJet that was for my earlier defective OfficeJet.

If the next unit is also defective, it would really show Hewlett-Packard having a very poor on their after sales service.

In fact I'm thinking twice about purchasing HP products in future. In their attempt to cut cost to improve their short term bottomline they are sacrificing their long term goodwill of their customers.  

Got My HP OfficeJet J3508 All-in-one Fax Scanner Printer

Eulogy for Victor Seow Kok Leong

Victor and I shared some good times together, since the time I met his sister, Lena. Victor and I had many similar interests. He like planes and aircrafts and together with Lena went on a holiday trip to Langkawi and enjoyed the LIMA airshow. I didn't know it was a reward by my wife for his visiting the doctor. Later he took up aeronautical maintenance course. The college was located in a very ulu kampong area but somehow that college run by MIC wasn't very good and Victor had to quit the course.

A close family friend, Mr Chan introduced a job as a land surveyor but later Victor took up the challenge of network administrator. Victor have learned a lot from there and decided to venture out on his own to start up a security system company with the support of doctor friend.

Church Camp at Genting View Resort

Having an Alpha course for our church camp at Genting View Resort. With baby in tow and family members going to be a very interesting time here!

Breakfast at Awana Genting Highlands

Enjoying myself with the complimentary breakfast in Awana Genting Highlands. Breakfast crowd enjoying themselves. A bit of a queue at the egg omelet station, ever popular and one of my fav breakfast in a hotel.
The sky kinda gloomy but the Genting Highlands air is fresh. Not too cold. Probably about 26 ° C. My casio watch probably inaccurate since I'm wearing it, shows 29 °C.
Still a nice day and I could see many golfers going for the round in Awana Genting Highlands.the soothing greens is always nice to view and relax.
Time to go soon, after baby takes his bath!

Prince William and Kate Wedding

Wow it was really a grand affair from what I could catch on Astro. My wife wanted me to record the Prince William and Kate wedding event and it was 4-5 hours long! Fortunately my DVD can record 4 hours of it and not to mention the countdown and behind the scenes documentaries I had to use 2 disc instead. So that would about 8 hours worth of recorded DVD to watch later!

Faulty free gift - USB thumbdrive

If ever a free gift looks too good to be true, this is it. Spend 10 difficult to get points from All IT to redeem a faulty Microsoft free USB thumbdrive gift. Thought I would use it to store MP3 songs for my Red Fox wireless MP3 player. Unfortunately the data kept getting lost after transfer. Even back to exchange for another USB thumbdrive, but that too turn out to be faulty.

The All IT PIC wasn't very keen to entertain me the first time round and to change the second time round to another gift would probably be a bigger hassle. Talk about consumer rights and poor customer service hiding behind the policy of redeemable free gifts are not entitled for exchanges. Looks like I will just end up using this as a useless pretty looking keychain. I guess if I ever want to store important precious data, I should only use brands that I know, at least the defect would be under controlled and at the very least warranty against product defects. Next time I will be more weary about unknown generic IT brands. Always better to pay a little more for peace of mind!

[update]
While browsing around the internet, I found people actually bought fake branded flash drive. How the fake flash drive worked is by showing false capacity, ie if the counterfeiter would make the chip inside the pen drive show up as a 2GB capacity thumb drive, but in actual reality, the memory chip could only hold 512MB of data. I guess the same falls for this faulty thumb drive that I got from All IT.

Why do they do that? To save money from putting in the required memory chips and sell it at the market value of the higher capacity, but in the end the product is faulty and you can't use it at all.

However there are some tools out there where you can fix the reported capacity to the actual capacity and thereby you could still use it but up to the real capacity. Well, kinda too late now that I have thrown it away.

Anyway at the current rate of decreasing price of flash drive, I could get a 4GB thumb drive for as cheap as RM20! Anyway, I have many flash drive and I'm aiming at the high capacity ones with my latest procurement at 64GB! Wow! And yes, it is not cheap!

End of Flock Browser

Aw, shucks. And I really liked the Flock browser. But when I received the announcement in my inbox:

Support for Flock browsers will be discontinued as of April 26th, 2011. We would like to thank our loyal users around the world for their support, and we encourage the Flock community to migrate in the coming weeks to one of the recommended web browsers listed below.

Just too bad for me. Although it uses the same engine as Mozilla Firefox, it has added features to enhance it including the various social website integration. I suppose the Flock browser people decided to pull the plug and not maintain another version of the Mozilla Firefox browser.

So looks like I will have to revert back to good old Firefox. The latest update to Firefox 4.0 has some updated features. But somehow I noted that the Google Toolbar has some issues with it. I keep losing the Gmail button if I tried to customized the Firefox toolbars.

Well, it was good while it lasted. I have been using Flock for many years now. So will just have to re-acclimatized with the Firefox layout.