Celcom XPAX Prepaid SIM card must be upgraded to get 3G

I decided to pop in to a Celcom centre to try to find out why my XPAX 24 could only get 2G/EDGE internet data. A quick check with my phone number and it showed up in their terminal that my SIM card was only meant to be used as 2G.

I found it odd that the Celcom shop was selling 2G XPAX prepaid card when everyone else, Maxis, DiGi, etc were selling 3G enabled prepaid SIM cards. It seems like Celcom stock is slower moving compared with the other telcos. In order to have 3G/HSPA+ internet data connection, I need to change and upgrade my SIM card to a 3G version. And the shop that sold it to me didn't even informed me about it! And when I called up Celcom support sometime back, they were just as befuddle and didn't understand what was my problem. Why is it Celcom support so poor? Anyway,...