Saturday, May 21, 2011

HP OfficeJet warranty exchange problem

HP OfficeJet J3508 All-in-one Fax Scanner Printer


I was very pleased when my defective HP OfficeJet all in one printer fax scanner was given a one-to-one exchange. But my joy was shortlived after receiving the replacement unit. I don't know whether this was a slip up from the HP warranty service department. I don't know why they gave me a defective unit as replacement, in fact this unit was much worst off then my earlier OfficeJet.

Although my ealier unit could not get a dial tone,it could still print and scan. The replacement unit was a total wipeout. It kept giving me a paper jam message when i haven't even fed any paper. My guess the previous owner was a having a seroius paper jam defective unit. The HP service department didn't do a good job with the repair and they release the unit?

Very poor show on their part. Coz it left me with a poor impression about Hewlett-Packard. In their attempt to discourage people from submitting their defective HP units for warranty claim (they want to charge me $30 for checking a unit stillwithin warranty!) and made me call for phone support and yet they gave me a defective replacement! I was thinking how they could give customers brand new unit, but actually they are just giving reconditioned units which were defective and send it by the previous owner.

Sigh! No choice but to call them again to give me another replacement OfficeJet for the defective replacement OfficeJet that was for my earlier defective OfficeJet.

If the next unit is also defective, it would really show Hewlett-Packard having a very poor on their after sales service.

In fact I'm thinking twice about purchasing HP products in future. In their attempt to cut cost to improve their short term bottomline they are sacrificing their long term goodwill of their customers.  

Got My HP OfficeJet J3508 All-in-one Fax Scanner Printer

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